An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past three decades.
David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to help organizations function more effectively and efficiently. He has led consulting practices in Forrester, Hewlett-Packard and BMC Software, to create effective operating models that exploit both business and technology capabilities in integrated solutions.
He believes that successful digital strategy is an enterprise initiative that integrates technology from multiple internal and external sources to achieve business success.
David is the co-author of the ITIL 2007 Service Operation, author of the ITIL 2011 Service Strategy, and has been awarded two lifetime achievement awards by the itSMF.